Purchases can be returned with an original receipt within 30 days of purchase. Purchases returned within this time frame will be refunded in the original form of payment, minus any shipping charges. Once a refund is issued, your banking institution may take up to 14 business days for this to be applied to your account.

See below for more terms for returning your Marmot purchase:

• Purchases made on this site webm can be returned via Mail.
• You must have an original receipt or packing slip to complete your return..
• The item(s) must be unused and in its original condition with tags attached.
• Gift Returns will be refunded to the original purchaser. We apologize for any inconvenience this may cause.

We do not accept the return of product not purchased in this site web. Those purchases must be returned at the location where the purchase was made and are subject to their return policies.

Returning via Mail

Contact by mail to serviciotecnico@excontrol.es for generate RMA ticket.

Defective Product and Returns Due to Our Error

You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty.** Your return shipping charges will be waived.

When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.